Refund Policy
Last updated: February 2026
1. Our Commitment
Refunds are available under specific conditions. This covers subscriptions and add-on purchases — not bookings between you and your clients (those are handled directly between parties).
2. Subscription Refunds
If you are not satisfied with Zommo, you may request a full refund within the first 14 days of your initial subscription. After the 14-day period, subscriptions are non-refundable for the current billing cycle. You may cancel at any time, and your access will continue until the end of the paid period.
3. Form Field Add-Ons
Purchased form field add-ons (such as file uploads, payment processing, or custom form fields) are refundable within 7 days of purchase, provided the component has not been actively used in your booking flow. If the component has been used by customers, it is considered consumed and is not eligible for a refund.
4. Booking Cancellations
Zommo does not process payments between business owners and their clients. Each business sets its own cancellation and refund policy for bookings made through their flow. Payment disputes between clients and business owners are resolved directly between those parties.
5. How to Request a Refund
To request a refund, email us with your account email address, the reason for your request, and your order or subscription reference number. Our team will review your request and respond within 2 business days. billing@zommo.app.
6. Processing Time
Approved refunds are processed within 5-10 business days. The refund will be issued to the original payment method. You will receive an email confirmation once the refund has been processed. If you do not see the refund after 10 business days, please contact our support team.